Chat Leads

Live chat on your site is a great way for potential customers to reach out to companies and communicate with them directly.

This feature allows for people on your site to ask any questions they may have about your services and are often more likely to purchase when chat is available. In fact, 38% of customers said they made their purchase due to the chat session itself. Additionally, 63% of customers said they are more likely to return to a website that offers live chat.

Why Do I Need Live Chat?

While not necessary for every website, it certainly is beneficial for many companies. Aside from being able to communicate directly with your potential customers, there are benefits that live chats provide your business. Advantages include improved customer service, improved trust and loyalty, cost-effectiveness, and more.

We also find that our clients experience increased sales and upsells, as the chats allow customers to obtain more knowledge about what they want to purchase and what is a good fit for their needs.

Reaching Out to Your Customers

When a potential customer goes on your site, the chat button is often in a corner, always available should the customer need to ask a question. Oftentimes, customers do not want to deal with calling a business, especially if they think they will be put on hold, are working on something else, etc. Chat leads provide a fast and easy solution, where a customer can reach out with their questions and know they can get a quick response.

As an added bonus, you do not pay for any unqualified leads; therefore, if a customer starts a chat but then leaves, or if it is not a valid chat, your business will not be charged.

Live chat is also expected to grow by as much as 87% in the next year; if customers are expecting live chat and you do not have it, while your competitor does, that can harm your business!

At EM Search Consulting, we can get you set up with live chat leads with an affordable software. Discuss with our team today!

General Statistics

We know how beneficial chats can be for a client, but don’t just take it from us! Below are statistics that emphasize how chat lead software can help your business:

94% of customers

proactively invited to chat were either somewhat or very satisfied with their chat experience

42% of customers

prefer live chat, and it is the leading digital contact method for online customers

30% of customers

expect live chat on your website

Schedule A Marketing Consultation

Grade your Site Now

Grade your Site Now

Thank you for sending your inquiry. Soon we will send you an audit of your website.

Chat Leads

Do you want to keep up with the trends? Sign up for our newsletter.

Get the latest tips

312-285-2489
Free Consultation
Grade My Site
WordPress Image Lightbox Plugin